Managed ServicesEssentialCommittedComplete
 Site Management
 24x7x365 Remote Monitoring
 Server Alert and Log Monitoring 
 Hardware Health Monitoring
 Device Performance Monitoring
 Windows Patch Management
 Manage Users & Credentials 
 File Sharing and Printer Management 
 Multifactor Authentication (MFA) Support  
 Vendor Liaison and Product Research*  
 Managed Systems Software Installation & Upgrades*  
 Loaner Equipment  
 Reporting ServicesEssentialCommittedComplete
 Asset & Inventory Tracking Hardware & Software
 Quarterly Review and Planning 
 Daily/Weekly/Monthly Reporting to Customer email  
 Antivirus and Threat DetectionEssentialCommittedComplete
 Antivirus/Spyware Monitoring
 Antivirus Software & Definition Updates
 Threat Monitoring & Reporting 
 DNS Filtering  
 Ransomware Monitoring  
 Virus/Malware Removal and Cleaning   ADD-ON
 Network Management ServicesEssentialCommittedComplete
`Supported Firewall Central Management 
 Monitored Supported Firewalls 
 Managed Supported Firewalls & Reporting  
 Intrusion Prevention  
 Web Filtering  
 Device ManagementEssentialCommittedComplete
 Device Management ADD-ONADD-ONADD-ON
 Monitor Device with ReportingADD-ONADD-ONADD-ON
 Managed Device File Level Backup & RestoreADD-ONADD-ONADD-ON
 Work From HomeEssentialCommittedComplete
 Work From Home Agent**ADD-ONADD-ONADD-ON
 Monitored Agent** plus Antivirus Work From HomeADD-ONADD-ONADD-ON
 Antivirus - Work from HomeADD-ONADD-ONADD-ON
 Email ServicesEssentialCommittedComplete
 Full Support Including Adds & Changes 
 SPAM Filtering Management  
 Monitored and Secured Hosted Exchange & Office 365ADD-ONADD-ONADD-ON
 Mobile Device Services
 Mobile Device Management
» Security, Location tracking, Ownership details, Data usage monitoring
» Remote Features, Multiple Device types supported
 Email Account Setup$
 Active Sync$
 Backup and Restore ServicesEssentialCommittedComplete
 Managed Hosted Cloud Server Backup & RestorePer Server
Plus Data Storage
Per Server
Plus Data Storage
Per Server
Plus Data Storage
 Managed Backup Unlimited Data StoragePer 100 GBPer 100 GBPer 100 GB
 Managed Local Backup and Restore only (Hardware not included)Per Server
No Data/ Storage
Per Server
No Data/ Storage
Per Server
No Data/ Storage
 Security ServicesEssentialCommittedComplete
 Creation of AUP (Acceptable Use Policy)
 Security Policy Training & Awareness (Requires Security Policy Creation)ADD-ONADD-ON
 Security Policy Creation
» Antivirus Policy
» Email Policy; Email Retention Policy
» Internet Use Policy, Ethics Policy, Information Sensitivity Policy, Password Policy, Risk Assessment Policy, Security Policy, More...
 Network Risk AssessmentADD-ONADD-ONADD-ON
 Network Security AssessmentADD-ONADD-ONADD-ON
 Employee Level Risk AssessmentADD-ONADD-ONADD-ON
 Dark Web Monitoring and ReportingADD-ONADD-ONADD-ON
 PCI Compliance
» PCI Compliance Scans, Reporting and Analysis
» PCI DSS required scans
 HIPAA Compliance  ADD-ON
 Disaster Recovery Policy  ADD-ON
 Data Breach Assessment & Analysis
    Reporting Encryption for data-in-transit and data-at-rest 
 Website ServicesEssentialCommittedComplete
 Manage Public Domain(s) & DNSADD-ONADD-ONADD-ON
 Hosted Services – Basic Web HostingADD-ONADD-ONADD-ON
 Professional ServicesEssentialCommittedComplete
 Proof of Concept TestingLimitedLimited
 Custom Programming and/or ScriptingADD-ONADD-ONLimited
 Technology Solution Design and DevelopmentADD-ONADD-ONADD-ON
 Disaster Recovery Planning and ResponseADD-ONADD-ONADD-ON
 Expert AccessEssentialCommittedComplete
 State-of-the-Art User Portal for Trouble Ticket Reporting
 24 hour Technical Support Hotline (availability only, charges apply)LimitedLimited
 Virtual CIO (Chief Information Officer)ADD-ONADD-ONADD-ON
 Virtual DBA (Database Administrator)ADD-ONADD-ONADD-ON
 Virtual CISO (Chief Information Security Officer)ADD-ONADD-ONADD-ON
 Response Times and Support RatesEssentialCommittedComplete
 Response Time6 Hours4 Hours2 Hours or Less
 After Hours Rate3.5x rate2.5x rate1.5x rate
 On-Site Scheduling36-48 Hours24-36 Hours24 Hours

* For covered systems. Does not include Line of Business applications
** One-Time Agent Setup Fee

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